Refund & Cancellation Policy
Effective 2026-09-16 · Applies to www.domebox.in
Short version: there is a free tier you can test on indefinitely, so we ask you to try before you pay. Once a paid period has begun we refund it within 7 days if the product does not do what we said it does, and we always refund our own mistakes.
- Operated by
- BISCS India ()
- Registration
- GSTIN
- Registered address
- info@biscsindia.com
- Phone
How to cancel
Email info@biscsindia.com from your registered address, or ask us in the app. We confirm within one working day.
- Monthly plans — cancel any time. Your plan runs to the end of the period you have paid for and does not renew. No part-month refund.
- Annual plans — cancel any time; see the refund window below.
- Your data is not deleted when you cancel. It stays available for export for 12 months.
When we refund
| Situation | Outcome |
|---|---|
| Within 7 days of a first paid subscription, and you have decided it is not for you | Full refund |
| Charged twice, or charged the wrong amount | Full refund of the error, always |
| Charged after you asked us to cancel | Full refund |
| A feature we advertised does not work and we cannot fix it in a reasonable time | Pro-rata refund of the unused period |
| We withdraw a feature that is material to your paid plan | Pro-rata refund of the unused period |
| Annual plan cancelled part-way through, service working as described | No refund of the remaining months, but the plan runs to the end of its term |
| Account suspended for a breach of the Terms | No refund |
| Non-use — you paid and did not log in | No refund outside the 7-day window |
How long a refund takes
Approved refunds are issued through Razorpay to the original payment method. We initiate within 3 working days of approving. Your bank or card issuer then typically takes 5 to 7 working days to show it, and that part is outside our control. Any GST paid is refunded with the principal.
Failed renewals
If a renewal payment fails we do not cut you off. You keep full access for 7 days while you sort it out. After that the account moves to the Free tier and stays there — nothing is deleted, and paying restores access immediately.
Disputes
If you are unhappy with a refund decision, escalate to the Grievance Officer below. Please contact us before raising a chargeback with your bank: a chargeback freezes the amount for weeks and we can almost always resolve it faster directly.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
- Name
- info@biscsindia.com
- Address
- Phone
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.